Privacy Policy

Last update date: 19/03/2024

This Privacy Policy sets out the rules for collecting, processing and protecting personal data of customers of the SnusPlanet online store, run by Phoenival Limited Liability Company.

Personal data administrator

The administrator of personal data of customers of the SnusPlanet online store is:

Phoenival Limited Liability Company
Złota Street 75A/7, 00-819 Warsaw
KRS: 0001183134
Tax Identification Number: 5273172961
REGON: 54222354200000

Purposes of data processing

Customers' personal data are processed for the following purposes:

  • order fulfillment and deliveries,
  • handling complaints and returns,
  • contact regarding orders,
  • direct marketing (e.g. information about promotions, new products),
  • accounting and tax purposes,
  • pursuing claims and defending against claims.

Types of data collected

When using our store, the following data may be collected:

  • name and surname,
  • email address,
  • delivery address,
  • phone number,
  • order and payment data,
  • IP address and data regarding website use (including cookies).

Data storage period

Data is stored for the period of:

  • necessary for the performance of the contract and legal obligations (e.g. tax),
  • until the consent to processing is withdrawn (in the case of marketing activities),
  • until the statute of limitations for any claims arising from the concluded contract.

Data sharing

Personal data may be shared:

  • courier companies and logistics operators (e.g. InPost),
  • payment operators (e.g. Paynow, Autopay),
  • suppliers of store software and IT systems,
  • entities authorized under the law (e.g. tax authorities).

Data is not transferred outside the European Economic Area.

Customer Rights

Every customer has the right to:

  • access to your data,
  • their correction, deletion or restriction of processing,
  • objection to data processing,
  • data transfer,
  • filing a complaint with the President of the Personal Data Protection Office (PUODO).

Cookies

The store uses cookies to:

  • ensuring the proper functioning of the website,
  • traffic analysis and visit statistics,
  • handling the shopping cart and purchasing process.

You can manage cookies in your browser settings. Restricting the use of cookies may affect some store features.

Contact

For matters relating to personal data, please contact us:

We encourage you to regularly review our Privacy Policy. By using our store, you accept its terms.

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