Terms and conditions of the SnusPlanet online store
Terms and Conditions of the SnusPlanet.eu Online Store
Effective from: July 1, 2025
§1 General provisions
1. These regulations ("Regulations") define the rules for using the online store available at www.snusplanet.eu ("Store").
2. The Store is operated by PHOENIVAL Sp. z o. o. with its registered office in Warsaw, ul. Złota 75A/7, 00-819 Warsaw, Masovian Voivodeship, district: Warsaw, commune: Warsaw, NIP: 5273172961, REGON: 54222354200000, KRS: 0001183134 ("Seller").
3. The Store directs its offer exclusively to entrepreneurs within the meaning of Article 431 Civil Code, conducting business or professional activity on their own behalf, i.e.:
– individuals running a sole proprietorship or unregistered business,
– legal persons and organizational units without legal personality.
4. By placing an order, the buyer (“Customer”) confirms that he/she acts as an entrepreneur within the meaning of Article 431 Civil Code and makes a purchase in connection with his/her business or professional activity.
§2 Age Requirements and Responsibility
1. The purchase of products in the Store is only permitted to adults (18+).
2. The customer is obliged to:
– submitting a declaration of age by actively checking the checkbox:
"I declare that I am over 18 years of age and am making the purchase as a business entity. As the buyer, I undertake to use the purchased goods only for business purposes. I am aware of the civil and criminal liability for making a false declaration."
– acceptance of these Regulations.
3. The store reserves the right to:
– request a scan of a document confirming the buyer’s age,
– request the submission of additional declarations or documents confirming the use of the purchased goods solely for the Customer’s business purposes,
– use of age verification upon receipt of the shipment (e.g. by a courier),
– cancel the order if there is a suspicion of underage status or if the Seller determines that the products purchased in the Store may be purchased for purposes other than those related to the buyer’s business activity.
§3 Nature of the transaction and the Customer's declaration
1. All transactions concluded in the Store are B2B (business-to-business).
2. The customer placing the order undertakes to:
– providing information indicating the business activity conducted (company name, industry, type of activity, Tax Identification Number (NIP) if applicable),
– acknowledgement that he/she is not entitled to the status of a consumer within the meaning of the law.
3. The store reserves the right to refuse to process an order if doubts arise as to the professional nature of the transaction.
§4 Returns and complaints
1. Due to the non-application of consumer protection regulations, the Customer does not have the statutory right to withdraw from a distance contract.
2. The Store may, at its own discretion, accept the return of goods within 7 days, only after prior contact with the Customer and obtaining consent.
3. Complaints arising from defects in goods will be considered in accordance with the provisions of the Civil Code regarding liability for the quality of goods sold in professional trade.
§5 Commercial information and marketing
1. The Store does not conduct promotional or marketing activities within the meaning of the Act on the Protection of Health against the Consequences of Using Tobacco and Tobacco Products.
2. The content posted in the Store is for informational purposes only and does not constitute an incentive to use the products.
3. Photos, descriptions and markings comply with the requirements of Article 11hb of the Act amended on February 21, 2025.
§6 Personal data protection and privacy policy
- The controller of the personal data of the Store's Customers is PHOENIVAL Sp. z o. o. with its registered office in Warsaw, ul. Złota 75A/7, 00-819 Warsaw, entered into the register of entrepreneurs of the National Court Register under the number 0001183134, Tax Identification Number (NIP): 5273172961, National Business Registry Number (REGON): 54222354200000 ("Controller").
- You can contact the Administrator at the correspondence address indicated above, by e-mail at: kontakt@snusplanet.eu or by telephone: +48 693 762 052.
- Customers' personal data are processed for the following purposes and on the following legal bases:
a) conclusion and performance of a sales or service provision contract (pursuant to Article 6(1)(b) of the GDPR),
b) fulfillment of legal obligations incumbent on the Controller, in particular tax and accounting obligations (pursuant to Art. 6 sec. 1 letter c of the GDPR),
c) archiving correspondence and documentation and defending against claims (pursuant to Art. 6 sec. 1 letter f of the GDPR – legitimate interest of the Controller),
d) conducting direct marketing of own services (in the case of consent – pursuant to Art. 6 sec. 1 letter a of the GDPR). - Personal data may be transferred to recipients if it is necessary to achieve the purposes of processing, including in particular:
- payment operators and banks,
- courier companies and logistics operators,
- IT service providers, including hosting and cloud services,
- employees and associates of the Administrator,
- law firms, accounting offices, auditors,
- public authorities, if the obligation to provide data results from legal provisions.
- Personal data is generally not transferred outside the European Economic Area (EEA). However, if, in exceptional cases, it is transferred to a third country, it will be based on standard contractual clauses approved by the European Commission or other appropriate mechanisms compliant with the GDPR.
- Personal data will be stored for the period of:
- necessary to fulfil the legal obligations of the Administrator (e.g. tax obligations), but not less than for 5 years from the end of the year in which the tax or accounting obligation arose,
- until consent is withdrawn – in the case of data processing based on consent,
- until the statute of limitations for any claims expires.
- The data subject has the right to:
- access to personal data and their rectification,
- deletion of data (“right to be forgotten”),
- processing restrictions,
- data transfer,
- object to the processing of data processed on the basis of the Controller's legitimate interest (Article 6, paragraph 1, letter f of the GDPR),
- lodging a complaint with the supervisory authority (in Poland: the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw).
- Personal data is not processed in an automated manner for the purpose of making decisions regarding the Client, and is not subject to profiling.
- The store uses cookies to ensure the proper functioning of the website, to facilitate the purchasing process, to maintain statistics, and to ensure shopping cart functionality. Customers can manage cookie settings through their web browser.
§7 Final provisions
1. These Regulations are effective from 1 July 2025.
2. Any changes to the Regulations will be announced on the website and will be effective from the moment of their publication.
3. In matters not regulated herein, the provisions of the Civil Code and the Act on the Protection of Health against the Consequences of the Use of Tobacco and Tobacco Products shall apply.
4. All disputes will be resolved by the court having jurisdiction over the Seller's registered office.
5. If one of the provisions of these Regulations is found to be invalid on the basis of a final decision of a competent public administration body or a final judgment of a common court, the remaining provisions of the Regulations will remain in force, and the said finding of invalidity will not apply to the remaining provisions.
lodging a complaint with the supervisory authority (in Poland: the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw).
Personal data is not processed in an automated manner for the purpose of making decisions regarding the Client, and is not subject to profiling.
The store uses cookies to ensure the proper functioning of the website, to facilitate the purchasing process, to maintain statistics, and to ensure shopping cart functionality. Customers can manage cookie settings through their web browser.
§7 Final provisions
1. These Regulations are effective from 1 July 2025.
2. Any changes to the Regulations will be announced on the website and will be effective from the moment of their publication.
3. In matters not regulated herein, the provisions of the Civil Code and the Act on the Protection of Health against the Consequences of the Use of Tobacco and Tobacco Products shall apply.
4. All disputes will be resolved by the court having jurisdiction over the Seller's registered office.
5. If one of the provisions of these Regulations is found to be invalid on the basis of a final decision of a competent public administration body or a final judgment of a common court, the remaining provisions of the Regulations will remain in force, and the said finding of invalidity will not apply to the remaining provisions.