Last updated: 08 February 2026
This Privacy Policy explains how Trendio s.r.o. (“we”, “us”, “our”, or the “Controller”) collects, uses, discloses, and protects personal data when you visit snusplanet.eu (the “Website/Store”), create an account, place an order, contact us, or otherwise use our services (together, the “Services”).
For the purposes of this Privacy Policy, “you” means any user of the Services.
1) Data Controller
Trendio s.r.o.
Křížkovského 617/10, Muglinov, 712 00 Ostrawa, Czech Republic
Company ID (IČO): 236 29 568
Registered with: Městský soud v Praze, Section C, File 430422
Privacy contact: contact@snusplanet.eu
2) Changes to This Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in our practices, technologies, or legal requirements). The updated version will be published on the Website with a new “Last updated” date.
3) What Personal Data We Collect
Depending on how you use the Services, we may collect the following categories of personal data:
A) Data you provide to us
- Contact details (e.g., name, email address, phone number if provided)
- Billing and shipping details (e.g., address, recipient details)
- Account details (e.g., login credentials and account settings if you create an account)
- Order details (e.g., products purchased, order history, invoices)
- Communications (e.g., emails and messages you send to customer support)
- Business details (if applicable), such as company name, business address, and tax identifiers provided during checkout or account setup
B) Data collected automatically
- Technical data such as IP address, browser type, device information, approximate location (derived from IP), language settings
- Usage data such as pages viewed, clicks, time spent on pages, and interactions with the Website
- Cookies and similar technologies data (see Section 7)
C) Data received from third parties
- Payment confirmation and fraud-prevention signals from payment providers
- Delivery status and tracking-related events from carriers/logistics partners
- Limited analytics/measurement data from service providers supporting our Website functionality
4) How We Use Personal Data
We use personal data for the following purposes:
- To provide and operate the Services (processing orders, payments, delivery, customer service)
- To manage accounts (creating and maintaining your account, authentication, security)
- To communicate with you (order updates, service messages, responding to inquiries)
- To comply with legal obligations (accounting, tax, regulatory requirements)
- To protect our Services and prevent abuse (security, fraud prevention, dispute handling)
- To improve the Website and Services (analytics, performance monitoring, troubleshooting)
- Marketing and promotional messages (only where permitted by law and/or based on your consent or preferences, if required)
5) Legal Bases for Processing (GDPR)
We process personal data under one or more of the following legal bases:
- Contract: processing is necessary to perform a contract with you or take steps at your request before entering a contract (GDPR Art. 6(1)(b))
- Legal obligation: processing is necessary to comply with legal obligations (GDPR Art. 6(1)(c))
- Legitimate interests: processing is necessary for our legitimate interests (e.g., security, fraud prevention, service improvement, defending legal claims), provided your rights do not override those interests (GDPR Art. 6(1)(f))
- Consent: where required, we process certain data based on your consent (GDPR Art. 6(1)(a)); you may withdraw consent at any time
6) How Long We Keep Personal Data (Retention)
We keep personal data only for as long as necessary for the purposes described above, including:
- the duration of our relationship with you and to fulfill orders and provide support
- the period required by applicable accounting and tax laws
- as needed to establish, exercise, or defend legal claims (limitation periods)
When personal data is no longer needed, we will delete or anonymize it, unless we are legally required to keep it.
7) Cookies and Similar Technologies
We use cookies and similar technologies to:
- enable core Website functions (e.g., cart, checkout, security)
- remember preferences (e.g., language, settings)
- measure Website performance and improve user experience
- support marketing/measurement (where applicable and permitted)
You can manage cookies through your browser settings. Disabling cookies may affect certain Website features.
8) Who We Share Personal Data With
We may share personal data with trusted recipients to operate the Services, including:
- Payment providers and banks (to process payments and prevent fraud)
- Carriers and logistics providers (to deliver orders and provide delivery updates)
- IT and hosting providers (to run and secure the Website and systems)
- Customer support and communication tools (to respond to inquiries and service requests)
- Professional advisors (e.g., accountants, legal advisors) where necessary
- Public authorities (when required by law or legal process)
We do not sell your personal data.
9) International Transfers
We may use service providers that process data outside the European Economic Area (EEA). Where such transfers occur, we use appropriate safeguards required by GDPR (for example, Standard Contractual Clauses or other lawful mechanisms).
10) Security
We implement technical and organizational measures designed to protect personal data. However, no system is completely secure. You should also protect your account credentials and notify us if you suspect unauthorized access.
11) Age Restriction (18+)
The Website and Services are intended for adults only (18+). We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, contact us and we will take appropriate steps.
12) Your Rights Under GDPR
Subject to applicable law, you may have the right to:
- access your personal data
- rectify inaccurate or incomplete data
- delete your data
- restrict processing
- object to processing based on legitimate interests
- data portability
- withdraw consent (where processing is based on consent)
To exercise your rights, contact: kontakt@snusplanet.eu
We may request information necessary to verify your identity.
13) Complaints (Supervisory Authority)
If you have concerns, we encourage you to contact us first. You also have the right to lodge a complaint with the supervisory authority:
Úřad pro ochranu osobních údajů (UOOU)
Pplk. Sochora 27
170 00 Praha 7
Czech Republic
14) Contact
For privacy-related questions, requests, or concerns:
contact@snusplanet.eu